Frequently Asked Questions

General

  • Our office is located at 12 Stillwater Avenue, Suite 7, in Bangor, Maine. The building is a long brick structure on the corner of Stillwater Avenue and Essex Street, near Broadway.

    We have a private entrance on the left side of the building, closest to Dakin Pool, which is technically located along Pine Street Extension.

    You may also enter through the front parking lot entrance marked “Saco Bay Physical Therapy.” From there, walk down the long shared hallway and enter through the door labeled “Behavioral Health.”

    We look forward to seeing you!

  • Groundwork Healing, LLC will be closed in observance of the following 2026 holidays:

    • Thursday, January 1, 2026 (New Year’s Day)

    • Monday, January 19, 2026 (Martin Luther King Jr. Day)

    • Monday, February 16, 2026 (Presidents Day)

    • Monday, May 25, 2026 (Memorial Day)

    • Friday, June 19, 2026 (Juneteenth National Independence Day)

    • Monday, September 7, 2026 (Labor Day)

    • Monday, October 12, 2026 (Indigenous Peoples' Day)

    • Wednesday, November 11, 2026 (Veterans Day)

    • Thursday, November 26, 2026 (Thanksgiving Day)

    • Friday, November 27, 2026 (the day after Thanksgiving)

    • Thursday, December 24, 2026 (Christmas Eve)

    • Friday, December 25, 2026 (Christmas Day)

    • Thursday, December 31, 2026 (New Year’s Eve)

    Groundwork Healing, LLC will be closed in observance of the following 2027 holidays:

    • Friday, January 1, 2027 (New Year’s Day)

    • Monday, January 18, 2027 (Martin Luther King Jr. Day)

    • Monday, February 15, 2027 (Presidents Day)

    • Monday, May 31, 2027 (Memorial Day)

    • Friday, June 18, 2027 (Juneteenth National Independence Day)

    • Monday, September 6, 2027 (Labor Day)

    • Monday, October 11, 2027 (Indigenous Peoples' Day)

    • Thursday, November 11, 2027 (Veterans Day)

    • Thursday, November 25, 2027 (Thanksgiving Day)

    • Friday, November 26, 2027 (the day after Thanksgiving)

    • Thursday, December 24, 2027 (Christmas Eve)

    • Thursday, December 31, 2027 (New Year’s Eve)

  • Groudwork Healing, LLC is dedicated to consistently serving our community, however, there are times where we cannot safely provide services. In the case of inclement weather, we will make every effort to contact affected clients as soon as we know that we will be closing, or if telehealth sessions are an option.

    Our phone lines are open 24-hours, 7 days a week and you may leave a message with our answering service. We return your call and reschedule once we re-open.

Services

  • If you would like to either begin or resume services at Groundwork Healing, LLC, please complete our new client intake paperwork, which can be found on our website, under “Client Forms”.

    Once completed, you will be placed on our wait list. Please note that wait times vary depending on the service and provider, and our office will be in-touch with the next steps when we are ready to schedule.

  • We do not require a referral for the majority of our services at Groundwork Healing, LLC. Your insurance may require that a referral be completed by your primary care provider (PCP).

    If you are looking to receive a mental health, violence, or sexual risk assessment and are being referred by the Department of Health and Human Services or the Department of Corrections, please contact our office.

  • Groundwork Healing, LLC accepts most insurances, including…

    Medicaid (MaineCare), Medicare, Aetna, Anthem Blue Cross Blue Shield, Cigna/Evernorth, Harvard Pilgrim, Community Health Options, Martin’s Point, VA, UMR, and United Healthcare.

    Please call our office, or your insurance company, to find out if our clinicians are contracted with your policy.

  • When you call our office after business hours, you will be connected to our 24-hour, 7-days a week answering service. If your need is non-emergent, your clinician or a member of our administrative staff will contact you during regular business hours. If your need is urgent, you will be connected to a clinician at Groundwork Healing, LLC within a few hours.

  • If you are a provider, please fax your record request and attached release of information to Groundwork Healing, LLC at (207) 941-0880, Attn: Records.

    If you are a current or previous client, please contact the office.

    Record requests must be submitted in writing to Groundwork Healing, LLC. Please note that requests can take up to 30 days to fulfill and are processed in the order in which they are received.

  • Please click here to view our client policies.

Telehealth & Patient Portal

  • Telehealth allows therapy sessions to occur remotely via your computer, tablet, or phone while allowing for video and audio contact.

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    The client can be at any location to utilize telehealth, so long as they are in the state of Maine and have privacy for the session. You can make arrangements for your appointments to occur via telehealth by speaking with staff at Groundwork Healing, LLC.

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    To be able to utilize telehealth services, you must have a dependable internet connection. In addition, please check that telehealth (sometimes called “telemedicine”) is a service covered by your health insurance.

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    If you are scheduled for a telehealth appointment, you will be able to access telehealth via your patient portal - MYIO. MYIO is available through the Apple App Store and Google Play, as well as your browser.

  • Groundwork Healing, LLC utilizes MYIO, a HIPAA-compliant patient portal software. Using MIYO, you can view and sign doucments, check and pay your balance, update demographic and insurance information, view upcoming appointments, and more!

    MIYO is available via your web browser, and in the Apple App Store or Google Play Store. For the easiest MYIO access, we recommend downloading the app.

    Groundwork Healing has a unique MYIO website address, which is sent to you in the initial invitation when you join the practice, and in ongoing email notifications. You will be invited to join the patient portal and create an account upon scheduling your first appointment.

    For more information, please visit MIYO support: https://www.valant.io/myio-help/?utm_source=KB&utm_medium=website&utm_campaign=myio-help

  • Although we strongly encourage use of the portal, we understand that this may not be an option for some.

    If you are unable to use the portal, please contact our office.