Frequently Asked Questions

  • If you would like to either begin or resume services at Groundwork Healing, LLC, please complete our new client intake paperwork, which can be found on our website, under “Client Forms”.

    Once completed, you will be placed on our wait list. Please note that wait times vary depending on the service and provider, and our office will be in-touch with the next steps when we are ready to schedule.

  • We do not require a referral for the majority of our services at Groundwork Healing, LLC. Your insurance may require that a referral be completed by your primary care provider (PCP).

    If you are looking to receive a mental health, violence, or sexual risk assessment and are being referred by the Department of Health and Human Services or the Department of Corrections, please contact our office.

  • Groundwork Healing, LLC utilizes MYIO, a HIPAA-compliant patient portal software. Using MIYO, you can view and sign doucments, check and pay your balance, update demographic and insurance information, view upcoming appointments, and more!

    MIYO is available via your web browser, and in the Apple App Store or Google Play Store. For the easiest MYIO access, we recommend downloading the app.

    Groundwork Healing has a unique MYIO website address, which is sent to you in the initial invitation when you join the practice, and in ongoing email notifications. You will be invited to join the patient portal and create an account upon scheduling your first appointment.

    For more information, please visit MIYO support: https://www.valant.io/myio-help/?utm_source=KB&utm_medium=website&utm_campaign=myio-help

  • Although we strongly encourage use of the portal, we understand that this may not be an option for some.

    If you are unable to use the portal, please contact our office.

  • If you are a provider, please fax your record request and attached release of information to Groundwork Healing, LLC at (207) 941-0880, Attn: Records.

    If you are a current or previous client, please contact the office.

    Record requests must be submitted in writing to Groundwork Healing, LLC. Please note that requests can take up to 30 days to fulfill and are processed in the order in which they are received.

  • Groundwork Healing, LLC accepts most insurances, including…

    Medicaid (MaineCare), Medicare, Aetna, Anthem Blue Cross Blue Shield, Cigna/Evernorth, Harvard Pilgrim, Community Health Options, Martin’s Point, VA, UMR, and United Healthcare.

    Please call our office, or your insurance company, to find out if our clinicians are contracted with your policy.

  • We take your privacy seriously.

    Groundwork Healing, LLC complies with The Health Insurance Portability and Accountability Act (HIPAA), meaning that your healthcare information is secure and confidential. You must provide written permission for us to communicate with anyone about you and your treatment.

    We must report information that we obtain about possible neglect, exploitation, and/or abuse of minors and/or dependent or incompetent adults to the Department of Health and Human Services. In addition, we may need to report otherwise confidential information if we believe that you may be a risk to yourself or others. We will attempt to discuss our concerns with you and include you in our planning.

  • Groudwork Healing, LLC is dedicated to consistently serving our community, however, there are times where we cannot safely provide services. In the case of inclement weather, we will make every effort to contact affected clients as soon as we know that we will be closing, or if telehealth sessions are an option.

    Our phone lines are open 24-hours, 7 days a week and you may leave a message with our answering service. We return your call and reschedule once we re-open.

  • Groundwork Healing, LLC will be closed in observance of the following 2026 holidays:

    • Thursday, January 1, 2026 (New Year’s Day)

    • Monday, January 19, 2026 (Martin Luther King Jr. Day)

    • Monday, February 16, 2026 (Presidents Day)

    • Monday, May 25, 2026 (Memorial Day)

    • Friday, June 19, 2026 (Juneteenth National Independence Day)

    • Saturday, July 4, 2026 (Independence Day)

    • Monday, September 7, 2026 (Labor Day)

    • Monday, October 12, 2026 (Indigenous Peoples' Day)

    • Wednesday, November 11, 2026 (Veterans Day)

    • Thursday, November 26, 2026 (Thanksgiving Day)

    • Friday, November 27, 2026 (the day after Thanksgiving)

    • Thursday, December 24, 2026 (Christmas Eve)

    • Friday, December 25, 2026 (Christmas Day)

    • Thursday, December 31, 2026 (New Year’s Eve)

  • When you call our office after business hours, you will be connected to our 24-hour, 7-days a week answering service. If your need is non-emergent, your clinician or a member of our administrative staff will contact you during regular business hours. If your need is urgent, you will be connected to a clinician at Groundwork Healing, LLC within a few hours.

  • Q: What is DBT, and who can benefit from it?

    A: Dialectical Behavior Therapy (DBT) is an evidence-based psychotherapy that focuses on understanding and managing emotions and behaviors. Its goal is to help individuals develop skills to create a life that feels meaningful and worth living. Research has shown DBT to be effective for people who experience intense emotions, engage in problematic behaviors, have trauma histories, struggle with substance use, experience suicidal thoughts or actions, have frequent hospitalizations, feel stuck in their current treatment, or face interpersonal difficulties and want to strengthen their relational skills.

     

    Q: How long does DBT group last?

    A: A major component of DBT treatment involves making and honoring commitments. Joining the DBT program requires a significant investment of time, energy, and resources. Following the Linehan Model—the original and most effective approach—treatment typically spans one year. Participants complete each group module at least twice, and some choose to continue longer to further strengthen their skills

     

    Q: What are the four modules of DBT group?

    A: Mindfulness, Interpersonal Effectiveness, Distress Tolerance, and Emotion Regulation.

     

    Q: What is DBT group like?

    A: Group is a space for individuals to learn and practice DBT skills. Members explore the purpose of each skill and how to apply it in their daily lives. Although supportive interactions may occur, the group is primarily psychoeducational, focusing on understanding the ‘why’ and ‘how’ behind each skill. Each session begins with a mindfulness exercise, an emotion check-in, and a review of homework. This is followed by discussion of new skills and the assignment of practice. Sessions conclude with another mindfulness activity. Participants are expected to arrive on time and remain for the full duration.

     

    Q: How much about my personal life am I going to have to share in DBT group?

    A: This is primarily a psychoeducational group, and completing it in a group setting is more effective than doing it individually. Group participation allows you to receive feedback on skills and ask for support when needed or when you feel comfortable. During telehealth sessions, your first name will be visible and used when you are called on. Each session includes a brief mood check-in, as well as a review of how your skills practice went and any support you may need in building those skills.

     

    Q: What type of commitment does DBT group require?

    A: Clients are required to attend individual therapy for 60 minutes at least every other week, as well as a weekly 90-minute group therapy session. Weekly skills practice is also assigned in group to complete between sessions.

     

    Q: How much work will I be expected to do outside of DBT group?

    A: Homework is designed to reinforce the skills learned in group and build on previous skills. Individual therapists may assign additional DBT homework as needed. Some participants may also be asked to complete a weekly diary card.

     

    Q: How can I attend DBT group?

    A: All of our groups can be attended either virtually through the portal or in person. Co-pays and payments are due at the time of service. For telehealth sessions, you must be in a private, enclosed, and stationary location. No one else may be in the space with you, even if you are using headphones. If you are joining from a vehicle, the vehicle must be parked.

     

    Q: When can I start DBT group?

    A: All group members are required to sign a group contract and have an active treatment plan. Treatment plans are reviewed every 90 days. New participants may join the group every 6–8 weeks, depending on holidays and the module schedule, and all individuals begin during the mindfulness module. Some material covered early on may be introduced in more depth later in the program. If you are interested in joining DBT group or have any questions, please call our office at (207) 941-0879.